James Thomas Heating & Cooling Generated 608 New Customers & $304K in Total Customer Value

HVAC Services / Heating & Air Conditioning Repair, Installation & Maintenance

James Thomas Heating & Cooling partnered with Foxxr Digital Marketing to protect branded demand, dominate local HVAC searches across Fannin County, and convert high-intent homeowners into booked service calls through a precision-focused Google Ads strategy reinforced by aggressive Local SEO optimization.

12 Months Overview

608

Total New Customers

$304K

Total Customer Value

437

Five-star Reviews

80.65%

Share of Local Voice

James thomas case study

About James Thomas Heating & Cooling

James Thomas Heating & Cooling is a trusted, family-owned HVAC company serving Blue Ridge, GA, and surrounding North Georgia communities, including McCaysville and Ellijay. With roots dating back to 1970 and officially established in 2003, the company is led by James Thomas, who brings over 40 years of hands-on HVAC experience.

Backed by a 30-person team with more than 250 combined years of industry expertise—and supported by 437 five-star reviews —James Thomas Heating & Cooling has built a reputation for treating customers as neighbors first and HVAC experts second.

In an industry where customers often convert within minutes of searching, success depends on owning high-intent moments—especially during emergency and seasonal demand.

The Challenges

Before working with Foxxr, James Thomas Heating & Cooling faced several digital growth constraints:

Competitors appearing in brand-related Google Ads auctions
Fragmented local search visibility across Fannin County
Inconsistent top-of-page presence in Google’s local pack
Seasonal vulnerability during peak heating and cooling demand
Limited insight into device behavior, time-of-day performance, and audience demographics
Need for stronger cost control while maintaining lead volume

Despite decades of brand trust and community loyalty, digital visibility did not reflect true market leadership.

Campaigns

This case study showcases how Foxxr implemented a dual-channel domination strategy, combining:

Google Ads

Brand Search campaigns for demand protection
Local Performance Max for scalable, intent-driven reach

Local SEO

County-wide optimization for sustained local pack dominance
Google Business Profile optimization aligned with brand legacy and reputation

Rather than chasing vanity metrics, the strategy focused on showing up first—everywhere homeowners look—when they’re ready to call.

Lead & Conversion Performance Summary

Across paid ads, local SEO, and Google Business Profile activity, James Thomas Heating & Cooling generated 608 new customers.

Key Highlights

Calls dominate lead volume
Exceptionally low cost per lead vs. HVAC benchmarks
Zero wasted conversions from irrelevant placements
Consistent results even with controlled ad spend

This confirms a core Foxxr principle: Smart execution beats bigger budgets.

Driving 608 New Customers Through Strategic Digital Execution

Foxxr deployed a tightly controlled Google Ads strategy combining Brand Search – Leads Call and Local Performance Max, optimized for mobile users and peak service hours, while reinforcing conversion capture through Local SEO and Google Business Profile optimization.

Key Achievements

608 total tracked new customers across paid and organic channels
$304K in total conversion value
Cost per conversion consistently far below HVAC industry benchmarks
Mobile-first dominance, driving the majority of high-intent calls

This system captured not only paid conversions—but also organic calls, local pack actions, and Google Business Profile engagements at scale.

Establishing 80%+ Local Search Dominance Across Fannin County

In parallel with paid campaigns, Foxxr executed a comprehensive Local SEO strategy designed to capture and hold geographic market share.

Local SEO Performance Highlights

80.65% Share of Local Voice (SOLV) across Fannin County
27.96-point lead over the closest competitor
Consistent monthly dominance throughout the year (60–80%+ visibility)
Appearances in Google’s local pack for ~80% of HVAC searches county-wide

This dominance spans Blue Ridge, McCaysville, Ellijay, and surrounding communities—making James Thomas Heating & Cooling the default HVAC choice across the county.

James thomas grid points

Auction Insights: Brand Protection Wins

Auction Insights data confirmed James Thomas Heating & Cooling:

Key Achievements

Maintained dominant impression share against competing HVAC advertisers
Consistently achieved top-of-page placement for branded searches
Prevented competitors from intercepting high-intent brand demand

By securing branded search terms, James Thomas Heating & Cooling ensured that their specific customers found them—and only them.

Takeaway

By prioritizing brand ownership, mobile-first execution, and geographic market control, James Thomas Heating & Cooling achieved outstanding returns and near-monopolistic visibility in a competitive North Georgia HVAC market.

James Thomas Heating & Cooling's success shows how HVAC companies win by:

Owning branded and local search demand
Combining Google Ads with Local SEO—not choosing between them
Focusing on mobile-first, call-driven conversions
Scaling efficiency before scaling spend

Foxxr transformed James Thomas Heating & Cooling's digital presence into a predictable, high-ROI growth engine, delivering both immediate leads and long-term market dominance.

What Our Clients Are Saying

Excellent 5    Based on 96 reviews and ratings based on Google, Facebook, Yelp, BBB, and Upcity.

  • Chad kempf headshot

    Chad Kempf

    In 10 days Foxxr helped get our business off to a great start. They work hard and are very proactive in what they do. I would highly recommend their services. Great communication and leadership!

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